Client Support
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UNON Client Service Strategy: Excellence and Client Satisfaction
At UNON, we’re committed to serving you better, aligning with our global mission for reform and efficiency. Our client-centric approach:
- Enhanced Communication: Strengthening collaboration to meet diverse needs.
- Improved Accessibility: Improving efficiency and usability.
- Multi-channel Support: Catering to different client preferences.
- Timely Delivery: Meeting performance indicators.
- Quality Excellence: Adhering to international standards.
Client Relations Contacts
To foster effective communication a network of client relations focal points and DAS Client Relations Team are there for you. See below the relevant contacts. Should there be no response from your assigned service line contacts nor Client Relations contacts, you can escalate to unon-das-clientsupport@un.org
TIER 1 (within the service level)
Who will assist you in case of issues/delays?
- Client Relations Focal points/Team Lead/Escalation Officer/Supervisor: Receive and follow up on unresolved client service requests through the iNeed/Metrics App (Procurement). Escalate to the Chief of Service Line if necessary.
- Unit Chiefs/Client & Enterprise Support: Manage client communications and report pending service requests in Client Relations meetings. Coordinate with service partners and provide updates to clients.
- Section Chiefs: Receive escalations from Unit Chiefs and ensure prompt action on pending or delayed service requests. Escalate to Chief of Service when needed.
- Chief of Service: Ensure timely action on pending service requests within KPIs. Follow up with service/case partners on escalated issues from clients, team leaders, Client Relations officers, or Chief of Shared Services.
Service Line Contact Focal Points:
HRMS
Staff
Pay and Benefits:
Jane Gachare (jane.gachare-kariuki@un.org)
Young Kwon (young.kwon@un.org)
Diogenes Nunes Correia (diogenes.nunescorreia@un.org)
(Resident Coordinator System)
Talent Development
Unit:
Anouk Paauwe (paauwe@un.org)
Irene Muchai (irene.muchai@un.org)
Talent Acquisition
Unit:
Feezah Kyambadde (kyambadde@un.org)
Talla Mar (mor.mar@un.org)
Joint Medical
Services:
James Mbai (james.mbai@un.org)
Evelyn Katembo (evelyne.katembo@un.org)
BFMS
Client Relationship
Management:
Rael Odhiambo (odhiambor@un.org)
Juliet Ocholla (juliet.ogonji@un.org)
Resident Coordinator
System:
Ann Mareka (mareka@un.org)
Maureen Kibicho (maureen.kibicho@un.org)
PROCUREMENT
Fatumah Mutaasa (fatumah.mutaasa@un.org)
Md. Zahedul Islam (islam35@un.org)
Isaac Leon Odongo (odongol@un.org)
CENTRAL SUPPORT SERVICES
Facilities Management
Services:
Talia Owen-Frigyik (talia.owen-frigyik@un.org)
Paola De Mauro (demauro@un.org)
Travel Services:
Aliya Iskakova (aliya.iskakova@un.org)
Susan Deche (deche@un.org)
Host Country
Services:
Samuel Olago (olago@un.org)
Monica Morara (monica.morara@un.org)
Property Management
Services:
Vesna Vurdelja (vesna.vurdelja@un.org)
Julius Ouko (oukoj@un.org)
ICTS
Charles Ndiani (charles.ndiani@un.org)
Evelyn Hinga (evelyn.hinga@un.org)