Emergency Contacts
For Technical Issues with the Website
For Emergency Requests or Services
Safety and Security
UNON Security:
020 762 2999, 020 762 2344, 020 762 6666
Security Operation Centre(SOC):
020 762 2053, 020 762 2116, 070 772 2503/5
JMS:
020 762 5999, 072 425 5378
Diplomatic Police:
070 858 9522, 073 117 0666
Single Emergency number:
020 762 6666
Joint Medical Services (JMS)
UN Joint Medical Services
Emergency: Landline 020 762 5999, 24/7 Cell 072 425 5378
Email: unon-jms-medicalevacuation@un.org
Reception: Landline 020 22267,
Email: unon-jms-medical@un.org
Ambulance Services
St. John's Ambulance: 020-221 0000/334 3999, 072 122 5285,
E-Plus Ambulance: 070 039 5395, 073 839 5395
AAR Ambulance: 072 522 5225, 073 422 5225
Travel Shipping and Visa Unit (TSVU)
Hemingways Travel
Working hours: 0800 – 17:30, Mon- Friday
Generic contact: +254 (020) 512 1438
Email for meetings: meetings.un@hemingways.co
Email for other bookings (Missions): travel.un@hemingways.co
After hours; During weekend and public holidays
Emergency Contacts
Tel: +254 702 633 783
Email: emergency.un@hemingways.co
Queries, requests, and escalations during normal working hours:
Tier 1 for normal requests and queries
UNLP/Visa and Shipping: Edith Dingo dingo@un.org
Travel: Mohamed Abdullahi mohamed.abdullahi@un.org
Tier 2 operational matters
Unit Supervisor: Susan Deche deche@un.org
Tier 3
Unit Chief: Aliya Iskakova aliya.iskakova@un.org
Service Chief: Stephen Stannah stephen.stannah@un.org
Budget & Finance Management Services (BFMS)
Tier 1 for normal requests and queries
UNON BFMS Service Center : unon-bfms.servicedesk@un.org and unonbfms-rcoservice@un.org
Tier 2 (Unit chiefs)
Ms Kathleen Acquah-Hayford (Trust Fund Unit), Mr Norman Kitusi Kutosi-Kisukye (Payroll Unit), and Ms Miriam Kizito (Financial Reporting Unit)
Tier 3 (BFMS chiefs)
Ms Maryanne Kagoro (Chief of Accounts Section), Ms Thao Luu (Chief of Budget Section), and Ms Vanda Andromeda (Chief of BFMs)
Host Country Services Unit (HCSU)
Tier 1: Normal requests and queries
UNON Host Country Helpdesk
Email: unon-hostcountry-helpdesk@un.org
Tier 2: Operational matters
Deputy Chief of Unit: Monica Morara monica.morara@un.org
Complaints & Follow-ups
Supervisor: Marcelyne Agutu
Email: marcelyne.agutu@un.org
IT related:
Chrispine Otaalo
Email: chrispine.otaalo@un.org
Tier 3
Unit Chief: Samuel Olago
Email: olago@un.org
Service Chief: Stephen Stannah
Email: stephen.stannah@un.org
Information Communications and Technology Services
ICT Client Support and Service Desk
Reception: Landline 020 7621111
Email: icts.servicedesk@un.org
Teams: Chat to one of our Engineers
Chief of Client Support Services
Nebiyu Workineh
Email: nebiyu.workineh@un.org
Service Desk Manager
Charles Ndiani
Email: Charles.Ndiani@un.org
Other ICTS Services Catalogue
Information and Communications Technology Services (ICTS)
Human Resources Management Services (HRMS)
Staff Pay and Benefits (SPnB)
Email: unon-hrms-staffpaybenefits@un.org
Talent Acquisition unit TAU
Recruitment: unonhrms-tmc-recruitment@un.org
CIC services: unon-hrms-tmc-consultanciesrequests@un.org
Talent Development Unit (TDU)
Email: unon-hrlearning@un.org
Property Management Unit (PMU)
Property Management
Email: samuel.nguhiu@un.org
Phone: +254 20 762 5640
Mail and Pouch
Email: josiah1@un.org
Phone: +254 20 762 6834
Stationery
Email: michael.ngethe@un.org
Phone: +254 20 762 3628
Insurance
Email: makokha@un.org
Phone: +254 20 762 3522
Disposal/Auction
Email: john.ndwiga@un.org
Phone: +254 20 762 3539
Facilities Management & Transport Section (FMTS)
Service Desk
Phone: 2 11 11 (option 2)
Email: unon-fmts-servicedesk@un.org