Emergency Contacts
For Technical Issues with the Website
For Emergency Requests or Services
Safety and Security
- UNON Security:
- 020 762 2999, 020 762 2344, 020 762 6666
- Security Operation Centre(SOC):
- 020 762 2053, 020 762 2116, 070 772 2503/5
- JMS:
- 020 762 5999, 072 425 5378
- Police:
- 999, 112
- Diplomatic Police:
- 070 858 9522, 073 117 0666
- Single Emergency number:
- 020 762 6666
Joint Medical Services (JMS)
- UN Joint Medical Services
-
Emergency: Landline 020 762 5999, 24/7 Cell 072 425 5378
Email: unon-jms-medicalevacuation@un.org
Reception: Landline 020 22267,
Email: unon-jms-medical@un.org
- Ambulance Services
-
St. John’s Ambulance: 020-221 0000/334 3999, 072 122 5285,
E-Plus Ambulance: 070 039 5395, 073 839 5395
AAR Ambulance: 072 522 5225, 073 422 5225
Travel Shipping and Visa Unit (TSVU)
- Hemingways Travel
-
Working hours: 0800 – 17:30, Mon- Friday
Generic contact: +254 (020) 512 1438
Email for meetings: meetings.un@hemingways.co
Email for other bookings (Missions): travel.un@hemingways.co
- After hours; During weekend and public holidays
-
Emergency Contacts
Tel: +254 702 633 783
Email: emergency.un@hemingways.co
- Queries, requests, and escalations during normal working hours:
-
Tier 1 for normal requests and queries
UNLP/Visa and Shipping: Edith Dingo dingo@un.org
Travel: Mohamed Abdullahi mohamed.abdullahi@un.org
Tier 2 operational matters
Unit Supervisor: Susan Deche deche@un.org
Tier 3
Unit Chief: Aliya Iskakova aliya.iskakova@un.org
Service Chief: Stephen Stannah stephen.stannah@un.org
Budget & Finance Management Services (BFMS)
- Tier 1 for normal requests and queries
-
UNON BFMS Service Center : unon-bfms.servicedesk@un.org and unonbfms-rcoservice@un.org)
- Tier 2 (Unit chiefs)
-
Mr James Getty (Payments and Treasury Unit), Ms Kathleen | Acquah-Hayford (Trust Fund Unit), Mr Norman Kitusi Kutosi-Kisukye (Payroll Unit), and Ms Miriam Kizito (Financial Reporting Unit)
- Tier 3 (BFMS chiefs)
-
Ms Maryanne Kagoro (Chief of Accounts Section), Ms Thao Luu (Chief of Budget Section), and Ms Vanda Andromeda (Chief of BFMs)
Host Country Services Unit (HCSU)
- Tier 1: Normal requests and queries
-
UNON Host Country Helpdesk
- Tier 2: Operational matters
-
Deputy Chief of Unit: Monica Morara monica.morara@un.org
Complaints & Follow-ups
Supervisor: Marcelyne Agutu
Email: marcelyne.agutu@un.org
IT related:
Chrispine Otaalo
Email: chrispine.otaalo@un.org
- Tier 3
-
Unit Chief: Samuel Olago
Email: olago@un.org
Service Chief: Stephen Stannah
Email: stephen.stannah@un.org
Information Communications and Technology Services
- ICT Client Support and Service Desk
-
Reception: Landline 020 7621111
Email: icts.servicedesk@un.org
Teams: Chat to one of our Engineers
- Chief of Client Support Services
-
Nebiyu Workineh
Email: nebiyu.workineh@un.org
- Service Desk Manager
-
Charles Ndiani
Email: Charles.Ndiani@un.org
- Other ICTS Services Catalogue
Human Resources Management Services (HRMS)
- Staff Pay and Benefits (SPnB)
- Talent Acquisition unit TAU
-
Recruitment: unonhrms-tmc-recruitment@un.org
CIC services: unon-hrms-tmc-consultanciesrequests@un.org
- Talent Development Unit (TDU)
-
Email: unon-hrlearning@un.org
Property Management Unit (PMU)
- Property Management
-
Email: samuel.nguhiu@un.org
Phone: +254 20 762 5640
- Mail and Pouch
-
Email: josiah1@un.org
Phone: +254 20 762 6834
- Stationery
-
Email: michael.ngethe@un.org
Phone: +254 20 762 3628
- Insurance
-
Email: makokha@un.org
Phone: +254 20 762 3522
- Disposal/Auction
-
Email: john.ndwiga@un.org
Phone: +254 20 762 3539
Facilities Management & Transport Section (FMTS)
- Service Desk
-
Phone: 2 11 11 (option 2)
Email: unon-fmts-servicedesk@un.org